Simplified IT Stewardship

IT support that feels like calling an old friend.

  • Call or email us like the good ‘ole days.

  • Our hybrid approach (recurring services + hourly labor) keeps you in control of spending.

The Team

  • Jason Burr

    FOUNDER

    26 year IT veteran, husband, father of three. Licensed pilot, rider of the Onewheel, entrepreneur with interests in tennis and pickleball.

  • Nick Wiley

    VP

    18 year IT expert, husband, father of one. Lifelong guitarist, weekend rockstar, podcaster, armchair theologian.

Testimonials

  • "We truly value the work of First Service Solutions. Not only are they friendly and approachable, fostering a personal relationship with us, but their team's exceptional knowledge and expertise in equipment, security, and more have consistently exceeded our expectations, ensuring our systems are always in capable hands."

    David Lezcano, Oechsli

  • “First Service Solutions has not only been our lifeline during technical emergencies; they have also been a solution provider for us for nearly 20 years. They have initiated modern workplace services and systems that have been a game changer for our work efficiency. We truly appreciate the partnership and the attentive care we receive.”

    Ryan Davis, National Training Network

  • "We have been working with Nick for close to ten years and depend on him and his excellent team for our EVERY IT need... We would be lost without his expertise, advise, knowledge and foresight not only for today but into the future... We REALLY appreciate Nick and Jason!!!"

    Debra Stout, Asheboro Dermatology

  • "On a scale of 1-10, we would rate First Service Solutions as a 10 plus! Their preemptive services have kept us up and running flawlessly, their response time and professionalism are phenomenal and their knowledge and ability to address our issues are beyond any IT service we have ever used. Jason and Nick are friendly and personable, and we count ourselves as very fortunate to have them in our corner. We could not recommend them more highly!"

    Cheri Albright, Pharmquest

What We Do

In A Nutshell

We understand that Information Technology is an ever-evolving source of both joy and frustration for many. We love the constant learning and growth that we’ve been a part of for the past 26 years and still try our absolute hardest to distill the most useful aspects of technology into the most simplified and useful package that our clients demand and need. We partner with the best vendors in the business to deliver security and management tools directly to our clients with no labor contract required.

Remote Monitoring & Support

Whether it’s PCs, Macs, Servers, mobile devices, or network, we’ve got you covered. And, we still love to help onsite when needed.

Modern Workplace Consultation

Deciding between Microsoft 365, Google Workspace, Teams, Slack, OneDrive, or your favorite cloud app? We can help.

Business Continuity

If it’s not backed-up, it’s not safe. We employ best-in-class tools to keep critical systems online and recoverable.

Security & Compliance

We follow best practices by applying a multi-layered approach to cybersecurity, and we’re no strangers to HIPAA.

Asset Management

We use Lifecycle Management reporting to help our clients proactively replace aging IT hardware and hedge against hard crashes.

E-mail Administration

E-mail has become a major threat vector in IT. Our clients stay protected with best-in-class filtering and backup systems.

Work With Us

Kindly fill out the form below if you’re ready to start loving your IT guys.